We’d Love to Hear From You
Contact Us
A real person reads every email and replies within 24 hours, usually sooner. There is no ticket system and no chatbot.
Email us
To get a useful answer first time, include:
- Your order number if you have one (it is in your confirmation email, and starts with #)
- The email address you ordered with, if it is different from the one you are writing from
- A photo if anything has arrived damaged or wrong — it means we can resolve it immediately rather than asking you to send one
Before you email, these might be quicker
- Where is my order? Check the tracking link in your dispatch email first, then our Track Your Order page. Tracking often takes 3 to 5 working days to start moving.
- How long does delivery take? Typically 7 to 12 days, free worldwide with no minimum. Full terms on our shipping policy.
- I want to return something. 30 days, and we pay the return postage. Email us and we will send you a label. See the refund policy.
- My discount code was rejected. The live code is SAVE10 — 10% off, no minimum spend, one use per customer. It will not apply on top of the automatic multibuy discount, so on a basket of 2 or more items you already have the better deal. Any older code you have seen has expired.
- Anything else is probably covered in our FAQs.
Business details
DigitalDealHeaven is a UK-registered trading business. Prices are in pounds sterling and include UK VAT where applicable.
Not happy with something?
Tell us plainly and we will fix it. If you have had a bad experience, we would much rather hear about it directly than read it in a review — email the address above and put "complaint" in the subject line so it gets read first.