Track Your Order

Every DigitalDealHeaven order is sent with a tracking number as soon as it leaves our supplier's warehouse.

How to track your parcel

  1. Check your dispatch email. When your order ships we email you a tracking number and a direct link to the carrier's tracking page. This is the fastest way to see where your parcel is.
  2. Check your account. If you created an account at checkout, sign in and open your order history to see the status and tracking details of every order.
  3. Ask us. Email digitaldealheaven@gmail.com with your order number and we will send you an update within 24 hours.

How long should tracking take to update?

Tracking information can take 3–5 working days to start showing movement after your dispatch email arrives. This is normal and does not mean anything has gone wrong — carriers only scan a parcel at certain points on its journey.

Most orders arrive within 7–12 days. Orders placed during busy periods such as Black Friday and Christmas can take a little longer. Full details are on our shipping policy page.

Parcel not arrived?

If it has been more than 15 working days since your dispatch email and your tracking has not updated, email us at digitaldealheaven@gmail.com. Include your order number and we will chase the carrier on your behalf.

Still stuck? Send us a message

A real person reads every message and replies within 24 hours — or email digitaldealheaven@gmail.com directly. Include your order number if you have one.